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Norris McLaughlin, P.A., a Bridgewater-based law firm, today announced that it has been awarded recertification in Meritas, a global alliance of independent business law firms. Norris McLaughlin joined Meritas in 1991 and, as a condition of its membership, is required to successfully complete recertification every three years.
Meritas is the only law firm alliance with an established and comprehensive means of monitoring the quality of its member firms—a process that saves clients time validating law firm credentials and experience. Meritas membership is selective and by invitation only. Firms are regularly assessed and recertified for the breadth of their practice expertise and client satisfaction. The organization’s extensive due diligence process ensures that only firms meeting the tenets of Meritas’ unique Quality Assurance Program are allowed to maintain membership. Firm performance and quality feedback are reflected in a Satisfaction Index score, which is made available online.
“We are proud of our firm’s achievements, and look forward to continuing our relationship with Meritas,” said Steven A. Karg, a Member of Norris McLaughlin and its Meritas member contact. “Meritas’ Quality Assurance Program is not just valuable for our clients seeking legal expertise around the world; it also provides us with a framework to consistently monitor and enhance the quality of our services.”
The recertification process includes exacting self-assessment, peer review by other law firms and client feedback. It examines such factors as timeliness and quality of a firm’s client service, professional conduct, and adherence to Meritas policies including acknowledgment of Meritas firm or client correspondence within 24 hours.
“Businesses trust the Meritas alliance of law firms for top-tier quality, convenience, consistency, and value,” said Tanna Moore, president and CEO of Meritas. “Norris McLaughlin has demonstrated its commitment to world-class client service, and therefore has successfully earned its recertification in Meritas.”
For more information about Norris McLaughlin’s capabilities and the benefits of its membership in Meritas, visit norrismclaughlin.com or call (908) 722-0700.
Once a humble two-man practice, Norris McLaughlin has remained a firm committed to serving their clients, their communities, and their employees – from two attorneys to 130+ attorneys. The firm has been named a Best Place to Work. Many of their attorneys have held prominent leadership positions in various organizations throughout the areas they serve, and many of them have been honored for the work they do in the community.
The firm is a full-service, mid-sized regional law firm that serves the legal needs of businesses and families in New Jersey, New York, and Pennsylvania, and is uniquely positioned to represent middle-market companies, Fortune 500 corporations, and individuals.
Founded in 1990, Meritas is an international alliance of commercial law firms working across jurisdictions to provide clients the best of both worlds: a local legal partner with full-service capabilities and the cost efficiency and personal attention unmatched by mega law firms. Each member law firm is required to adhere to rigorous and specific service standards on a regular basis. Headquartered in Minneapolis, Minnesota, Meritas has member firms in 245 global markets and more than 7,000 lawyers. To find a Meritas law firm or for more information, visit meritas.org or call 612-339-8680.
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